Talking Tech Trends & AI On The Tyler Tech (NYSE: Tylr) Podcast

I recently had the opportunity to join Bob Ragsdale on the Tyler Tech Podcast to talk about where state and local government is headed when it comes to technology—and more specifically, how AI is beginning to reshape operations from the inside out.

Below are a few highlights from our conversation, along with some broader reflections on where we’re seeing movement across the public sector:

1. AI is moving from concept to execution

AI is no longer theoretical. Governments are actively embedding AI into operations—from writing policies to building service models. But as adoption grows, so do the challenges—fragmented systems, disconnected data, and inconsistent governance structures all need to be addressed for AI to scale effectively. ([03:19])

2. Agentic AI will change how services are delivered

Agentic AI, or systems that can operate with autonomy and intention, opens new doors for government. These tools will redefine how we communicate, how we automate, and ultimately how we serve. This is one of the most transformative developments on the horizon. ([10:38])

3. Tech spending isn’t slowing down

Even amid fiscal uncertainty, we’re seeing public agencies double down on tech investments. Why? Because they need to. Rising expectations from residents and operational pressures are forcing governments to find smarter, more efficient ways to work. ([14:38])

4. Agility is a competitive advantage

The pace of change isn’t going to slow. Agencies that foster a culture of adaptability—where teams can learn, iterate, and adopt new tools quickly—are the ones that will lead. That starts with leadership and extends all the way to front-line staff. ([17:54])

5. Foundational infrastructure matters

Innovation can’t happen in a vacuum. Agencies need modern infrastructure, clean data, and strong governance if they want to make meaningful progress. Leaders need to think strategically about not just adopting technology, but integrating it responsibly and sustainably. ([23:55])

Final Thought:

The future of government tech is already here—it’s just not evenly distributed yet. As AI and emerging tools become more accessible, our job is to ensure they’re implemented with purpose, backed by sound infrastructure, and used to serve the public good.